...unless youre an existing cutomer!

...unless you're an existing customer!

I’m a big fan of Truphone’s VoIP solution.  I’ve got it installed on my Nokia E61i and it’s useful to have around if I want to make a call when abroad.  A few pence per minute is a lot better than the 60p per minute, or whatever, my normal network will charge me.  Unfortunately when I was in Turkey last year I didn’t find anywhere with wifi for the full two weeks so I didn’t get to use it!  This year, in Japan, I don’t think finding wifi will such be a problem.  Being so far from home it’ll definitely be good to have Truphone for staying in touch.

So being all prepared, I installed Truphone’s iPhone app.  Entering my account details I expected it to recognise I already had an account and simply log me in.  Instead I got the message back “Account already exists.  Please contact support”.

What? You mean I can’t log in because I already have an account?  Where’s the logic there?

The solution, it appears, is to contact Truphone support and ask them to close your existing account so they can open a new one for you.  That all sounds like a lot of bother to me - and it’s taking them a long time to get back to people who are requesting this, thanks to the popularity of the iPhone service.

Why didn’t they just make their app compatible with existing accounts?  We may never know, but I hope they sort it before I touch down in Tokyo on Friday morning!