When my gas company messed up the billing of my account I had to phone them. I was on the phone, in a queue, for half an hour before anyone spoke to me. Funnily enough, I was massively frustrated. Even though the problem was soon fixed I was left with a negative [...]
When Forbes Magazine’s Daniel Lyons launched his Secret Diary of Steve Jobs, he can’t have forseen how popular it would have become. It’s certainly up there with the creme de la creme of fake blogs, taking a loving stab at the heart of Silicon Valley. Lyons is currently giving Yahoo CEO Jerry Yang [...]
